The 10-Point Dispute Prevention Framework
We've compiled a framework used by 50+ successful sellers to prevent disputes before they happen. Here's the playbook.
1. Pre-Dispatch Verification
Verify product quality, packaging integrity, and order accuracy before every shipment.
2. Structured Proof Capture
Document every step: receiving inventory, quality checks, packing, sealing, and dispatch.
3. Buyer Communication
Send proactive order updates with tracking and handling instructions.
4. Packaging Excellence
Invest in quality packaging that prevents damage and tampering.
5. Documentation Standards
Create clear, consistent documentation for all shipments—organize by date and order ID.
6. Rapid Response Protocol
Respond to disputes within 4 hours with complete proof documentation.
7. Marketplace Mastery
Understand each platform's specific guidelines and proof requirements.
8. Team Training
Ensure all team members understand the importance and execution of proof capture.
9. Analytics & Iteration
Track dispute trends and continuously improve processes based on data.
10. Technology Integration
Use tools like TrustPack to automate and standardize proof collection.
Results You Can Expect
- 50-70% reduction in disputes
- 80%+ win rate on contested cases
- 40% reduction in operational time
- Improved customer satisfaction
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