Infrastructure for Dispute-Free Deliveries, Returns & Settlements

TrustPack provides marketplaces and third-party logistics providers with operational visibility, standardized evidence, and automated claims decisioning — reducing dispute costs, return fraud, and SLA leakage across the commerce ecosystem.

The Problem

Digital commerce continues to scale, but the absence of verified seller operations and standardized evidence creates friction for platforms and logistics operators:

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Unverifiable seller quality
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High dispute adjudication cost
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Return fraud & noise
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Inconsistent packing standards
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No visibility into packing operations
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Manual claim verification workload
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Expensive SLA enforcement
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Zero structured data for underwriting or liability decisions

The result is operational leakage, financial uncertainty, and delayed resolution cycles across sellers, buyers, and carriers.

The TrustPack Approach

TrustPack introduces evidence-backed operational intelligence and liability clarity across both forward and reverse logistics. Our system verifies shipments at dispatch and return pickup through standardized proof, converting raw video evidence into structured, decision-grade data.

Product Modules for Marketplaces & 3PLs

TrustPack Ops — Operational Intelligence

Real-time visibility into seller packing performance and compliance metrics:

Pack Time
Pack Score (Quality Scoring)
Packer Score (Operator Rating)
Packaging Uniformity
Anti-Tamper Compliance
SLA Adherence

Outcomes:

  • ✓ Seller tiering & policy enforcement
  • ✓ Buy-box & promotion prioritization
  • ✓ Faster seller onboarding & audits
  • ✓ Reduction in support escalations
  • ✓ Category-level compliance control

TrustPack Verify — Standardized Evidence & SLA Proof

Structured, standardized video proof at critical logistics touchpoints:

Pre-dispatch condition verification
Handoff proofs across logistics partners
Return pickup & acceptance proofs
Delivery condition documentation

Outcomes:

  • ✓ Reduce dispute resolution time from weeks to days
  • ✓ Eliminate he-said-she-said claim dynamics
  • ✓ Auto-link evidence to claim filing systems
  • ✓ SLA-backed dispute outcomes

TrustPack Recover — Automated Claims Decisioning

AI-powered claim analysis and automated payout routing:

Instant claim validation via evidence
Fraud risk scoring
Chargeback & deduction prevention
Payout orchestration & settlement

Outcomes:

  • ✓ Reduce false claim payouts by 40-60%
  • ✓ Automate routine dispute decisions
  • ✓ Enable buy-box seller recovery programs
  • ✓ Improve cash flow & settlement cycles

For Marketplaces & 3PLs

For Marketplaces

  • Reduce dispute resolution cost by 70%
  • Prevent false claims with verified evidence
  • Improve seller retention & satisfaction
  • Seamless API integration

For 3PL Providers

  • Automatic proof capture at every handoff
  • Multi-warehouse & multi-operator management
  • White-label reporting for clients
  • Dispute escalation & support workflows

Ready to Transform Your Ecosystem?

Connect with our team to discuss custom integrations for your 3PL or marketplace platform

Schedule a Demo
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