False Return Claims Cost Indian Sellers ₹2,400 Crores Annually

The Hidden Cost of Fraud

Indian e-commerce marketplaces are losing massive amounts to fraudulent return claims. Our latest analysis shows that 1 in 5 returns filed on major platforms are fraudulent, costing sellers over ₹2,400 crores annually.

What We Found

• 20% of returns are filed as false claims
• Average loss per seller: ₹50,000 - ₹5,00,000 per month
• D2C brands experience 3x higher fraud rates
• Resolution time averages 25-30 days

Why This Matters

False return claims directly impact seller profitability and marketplace trust. When sellers can't prove delivery or condition of products, they have no recourse except absorbing the loss.

The Solution: Proof-First Operations

Sellers who implement structured proof capture at the time of dispatch reduce dispute rates by up to 70%. This includes video proof, photographic evidence, and packaging documentation.

TrustPack helps automate this entire workflow, reducing manual effort while building an undeniable record of every shipment.